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DotNetNuke Forums
 
  Forum  General DotNetN...  Install It!  Menu Items Disappearing
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New Post 12/12/2007 9:46 AM
User is offline paglia
9 posts
10th Ranked


Re: Menu Items Disappearing 
New clues to this problem ... our (very best) developer, has found that this problem seems to occur after a Windows reboot. We were unaware of the reboots because they were from the automatic Windows Update Agent. In the DNN event log you can see an “Application Start” with out a corresponding application shutdown. Note: This is different than a manual DNN application restart, that shows both shutdown and start.
 
We are guessing that the cache is not coming up clean for some reason after the Windows reboot.
 
Please reply if you have shutdown events in your Windows event log that correspond to your problem.
 
New Post 1/4/2008 1:52 PM
User is offline Doug Hamilton
23 posts
www.3villagestudios.com
10th Ranked


Re: Menu Items Disappearing 

Had a customer call today with the same issue.  The site has been running ok for about a month (installed since release of 4.06.02).

 

04.06.02
 
 

SqlDataProvider

2.0.50727.832

NT AUTHORITY\NETWORK SERVICE

 

I did as previously suggested.  I opened the web.config file and deleted some commented out code (sql express connection information) and ftp'd back up to the site.  Accessed the site and everything came back up.

Anyone come up with reasons why yet?  I have other customers out there with the same build.

 

Doug

 

 
New Post 1/7/2008 6:38 PM
User is offline Will Strohl
1333 posts
Orlando.DotNetNukeUG.Net/
6th Ranked




Re: Menu Items Disappearing 

FYI... 

On my largest DNN portal, this used to happen about 2-3 times a month.  Clearing the cache seemed to always do the trick.  Although it has not yet been a full month, I have not yet experienced this error again since upgrading from DNN v4.05.03 to 4.06.02.


Will LinkedIn profile
StrohlSiteDesign.com | My Blog | DotNetNuke® Skins by SSD
Google Toolbar Button for DNN | Suggested DNN Upgrade Paths
ODUG Web Site
 
New Post 1/29/2008 8:15 AM
User is offline Harish Nair
11 posts
10th Ranked


Re: Menu Items Disappearing 

hi all,

Dont know why, but there's no post on this for approximately one month or so. Has anyone found a solution? If yes, then please post it since there a couple of other threads running/ dissussing the same issue.

Meanwhile, while going through the stack trace and running through the code [the old fashion "find" way], I think i have found where the error is occuring, but am not sure whats the solution. The error that I got is as below.  I followed the stack and reached the DotNetNuke_04.05.05_Source\Library\Components\Tabs\TabInfo.vb file which gets populated with all the variables and values of a tab and there's only one collection among all the properties being filled up and that is at line 278

        <XmlArray("tabpermissions"), XmlArrayItem("permission")> Public Property TabPermissions() As Security.Permissions.TabPermissionCollection

Would this be the cause?  HELP...this is occurring on our PROD server!

[IndexOutOfRangeException: Index was outside the bounds of the array.]
System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add) +1199395
DotNetNuke.Entities.Tabs.TabController.FillTabInfo(IDataReader dr, Boolean CheckForOpenDataReader) +2255
DotNetNuke.Entities.Tabs.TabController.GetTab(Int32 TabId, Int32 PortalId, Boolean ignoreCache) +220
DotNetNuke.Entities.Portals.PortalSettings.VerifyPortalTab(Int32 PortalId, Int32 TabId) +317
DotNetNuke.Entities.Portals.PortalSettings.GetPortalSettings(Int32 TabId, PortalAliasInfo objPortalAliasInfo) +2413
DotNetNuke.Entities.Portals.PortalSettings..ctor(Int32 tabId, PortalAliasInfo objPortalAliasInfo) +83
DotNetNuke.HttpModules.UrlRewriteModule.OnBeginRequest(Object s, EventArgs e) +2760
System.Web.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +92
System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +64

 

regards
harish

 
New Post 1/29/2008 8:23 AM
Online now... Chris Hammond
2793 posts
engagesoftware.com
5th Ranked








Re: Menu Items Disappearing 

Harish, I'm still getting this problem on one of our largest customer sites as well. At this point we've got the application pool recycling often to try to prevent this.


Chris Hammond
Engage Software
St. Louis, MO
314.966.4000


The leading provider of DotNetNuke skinning, training and custom module development.
Official DotNetNuke® Training Provider
 
New Post 1/29/2008 8:30 AM
User is offline Will Strohl
1333 posts
Orlando.DotNetNukeUG.Net/
6th Ranked




Re: Menu Items Disappearing 

Chris' fix appears to be the most common one out there.  As far as I know, there is not a "solution" to this.  Only workarounds such as the one that Chris mentioned. 

That being said, I still have yet to experience this since upgrading my production environment to 4.06.02.  However, since this appears to be ASP.Net and cache related mostly, I do not think that that had a bearing on this.


Will LinkedIn profile
StrohlSiteDesign.com | My Blog | DotNetNuke® Skins by SSD
Google Toolbar Button for DNN | Suggested DNN Upgrade Paths
ODUG Web Site
 
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