Hello,

Our business uses DNN for its intranet portal. I wasn’t involved in its initial configuration but understand that it was setup to sync users out of the active directory and we define permissions based on AD group membership.

Typically, if we want a user to have view access to a particular page, we do so by including the user into the appropriate AD group e.g. ‘managers’ for the managers page.

Since the page settings have been defined to allow anyone in the ‘managers’ group view permissions, any new user added to this group in active directory would subsequltly have view access.

Recently something has failed and any new users added to these predefined groups do not get the appropriate permissions (or they don’t sync over).

If I navigate to Admin > User Accounts > All
I get the following error:  User Accounts is currently unavailable

On the DNN server, the event log shows the following ASP.NET warnings:

Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 6/10/2008 6:33:26 AM
Event time (UTC): 6/10/2008 1:33:26 PM
Event ID: 10c71cdba7d944e4b8e4ee669ee04dd4
Event sequence: 15
Event occurrence: 1
Event detail code: 0
 
Application information:
    Application domain: /LM/W3SVC/1064560825/Root-1-128575750119548865
    Trust level: Full
    Application Virtual Path: /
    Application Path: D:\Sites\DotNetNuke\
    Machine name: WOODSTOCK
 
Process information:
    Process ID: 9536
    Process name: w3wp.exe
    Account name: NT AUTHORITY\NETWORK SERVICE
 
Exception information:
    Exception type: SqlException
    Exception message: Timeout expired.  The timeout period elapsed prior to completion of the operation or the server is not responding.
The statement has been terminated.
 
Request information:
    Request URL: 
    Request path: 
    User host address: 
    User: 
    Is authenticated: False
    Authentication Type: 
    Thread account name: NT AUTHORITY\NETWORK SERVICE
 
Thread information:
    Thread ID: 9
    Thread account name: NT AUTHORITY\NETWORK SERVICE
    Is impersonating: False
    Stack trace:    at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection)
   at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection)
   at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj)
   at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj)
   at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)
   at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async)
   at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, DbAsyncResult result)
   at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(DbAsyncResult result, String methodName, Boolean sendToPipe)
   at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()
   at Microsoft.ApplicationBlocks.Data.SqlHelper.ExecuteNonQuery(SqlConnection connection, CommandType commandType, String commandText, SqlParameter[] commandParameters)
   at Microsoft.ApplicationBlocks.Data.SqlHelper.ExecuteNonQuery(String connectionString, CommandType commandType, String commandText, SqlParameter[] commandParameters)
   at Microsoft.ApplicationBlocks.Data.SqlHelper.ExecuteNonQuery(String connectionString, CommandType commandType, String commandText)
   at Microsoft.ApplicationBlocks.Data.SqlHelper.ExecuteNonQuery(String connectionString, String spName, Object[] parameterValues)
   at DotNetNuke.Services.Log.EventLog.DBLoggingProvider.Data.SqlDataProvider.PurgeLog()
   at DotNetNuke.Services.Log.EventLog.DBLoggingProvider.DBLoggingProvider.PurgeLogBuffer()
   at DotNetNuke.Common.Global.LogEnd() in D:\Sites\DotNetNuke\App_Code\Global.asax.vb:line 124
   at DotNetNuke.Common.Global.Application_End(Object Sender, EventArgs E) in D:\Sites\DotNetNuke\App_Code\Global.asax.vb:line 285

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Any suggestions on how to find the issue, or what might have gone wrong?
I appreciate any help.

Thanks,
-Marty Z