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DotNetNuke Forums
 
  Forum  General DotNetN...  Configure It! (...  Help! Users "randomly" getting logged out
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New Post 3/28/2006 5:32 AM
User is offline Sietse Wijnker
3 posts
10th Ranked


Re: Help! Users "randomly" getting logged out 

I too HAD the problem of more or less being randomly logged out of dnn. This was happening on a DNN portal site running multiple portals, during editing content. When the user wantet to change the target of a link using the URLControl, then the following postback action would result in a redirect to the login screen. I've actually found out what the problem was, after a in depth debugging session through the framework. Here are my findings:

When the URLControl's type value is changed between None, Page, File and/or external, a postback is performed. This postback results in loading of additional controls, including some positioning-images. A 404 error is generated, because the actual image is not found, but being very small, it's placeholder is not visible. This in itself is not a problem, until you've set IIS up to show a specific site-page when a 404-error occurs, as I did.

The actual DNN page that was being shown however was a page from another portal. This reset the current logged in user credentials because the user was not known within the other portal.
Then in the next postback on the edit-page the page would be reloaded, but because the user-context was cleared the user would be redirected to the login page.
Resetting the 404-error to its default in IIS solved the problem. (I didn't write down the file name of the image-file, so don't even ask...)

Regards, Sietse

 
New Post 3/28/2006 8:05 AM
User is offline John Helfen
116 posts
www.randomdefinition.com
9th Ranked


Re: Help! Users "randomly" getting logged out 
I am using 4.02 and the same thing happens to me. It's more of an anoyance than anything for me.
 
New Post 3/28/2006 4:31 PM
User is offline Miles Stevenson
6 posts
10th Ranked


Re: Help! Users "randomly" getting logged out 
I did some checking with my hosting provider (since I don't have direct access to IIS) and in my case there is no custom 404 redirecting happening. Everything is set to defaults. The tech support gentleman even told me that they had experienced this before with other DNN portals and had some people working on it, but to no avail.

For me this is simply an annoyance, but for my users it means the system doesn't work and therefore they're ready to lynch me! So I need to figure something else out. I thought about using a different hosting company, but I dread the thought of switching all my portals over just to have the same problem.

I hope we can find some more help on this since it would seem that others are dealing with it too.

What would be the best way to go about figuring this out, considering I'm not a vb expert?

thanks
Miles
 
 
New Post 3/30/2006 9:11 PM
User is offline Ken Fayal
53 posts
www.raptordev.com
10th Ranked






Re: Help! Users "randomly" getting logged out 
I have 4 DNN 4.0.3 sites up on various computers and I noticed this behavior on 2 of them.  Actually the last straw for me was on the one that prompted me to look up this issue.  It's no longer intermittent.  Now that I know it's not an install issue, I'll spent some time at looking into what happens to make it fail.
 
New Post 3/30/2006 9:13 PM
User is offline Crispy
3349 posts
www.apptheory.com
4th Ranked










Re: Help! Users "randomly" getting logged out 

Is there any child portal in this install?  If so, is the problem only happening on the child portal?

 



 
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