Find it here: http://www.snowcovered.com/Snowcovered2/Default.aspx?tabid=242&PackageID=11823&r=3fec196fdc

This module helps you to manage customers support requests.

Demo version: http://www.zldnn.com/Download/tabid/233/Default.aspx

Features:

Easy usage

It’s very easy to submit support request.

Category

All contents are organized by category.

It supports sub categories. You can create sub categories as many as you want.

You can assign a user who can deal with tickets for each category.

Role based submission

Administrators can decide roles who can create tickets.

Administrators can decide roles who can deal with tickets.

Administrators can assign a user for each category to deal with tickets.

Email notification

Email notification can be enabled/disabled.

Administrators can set email address that can receive notification email.

Email subject and body template can be defined.

Attached file

User can attach files with a ticket.

Template

You can define display template for the module.

Pageable

You can set page size.