We have DNN 4.5.3 installed.  Has been working well with no changes made to any files for the past 6 months.  All of a sudden we are no longer able to upload files via the image gallery or file manager. 

We get the following error when uploading via the image gallery:

"An error has occured when attempting to save the file C:\...."

The following error appears when uploading via the file manager to any folder:

An Error Has Occurred When Attempting To Save The File d:\hosting\mediaavedesign\bullfrogpond\Portals\0\Creek.jpg. Please Contact Your Hosting Provider To Ensure The Appropriate Security Settings Have Been Enabled On The Server.

This date and code appears next to the file name in File Manager but we are unable to open the file.

12/31/1600 5:00:00 PM

ARHS

Again, no changes have been made via the host (godaddy) or to any of the config settings since this stopped working.  We're puzzled.  Any help would be extremely appreciated.

Thanks in advance.

tpassfield wrote We have DNN 4.5.3 installed.  Has been working well with no changes made to any files for the past 6 months.  All of a sudden we are no longer able to upload files via the image gallery or file manager.  We get the following error when uploading via the image gallery: "An error has occured when attempting to save the file C:\...." The following error appears when uploading via the file manager to any folder: An Error Has Occurred When Attempting To Save The File d:\hosting\mediaavedesign\bullfrogpond\Portals\0\Creek.jpg. Please Contact Your Hosting Provider To Ensure The Appropriate Security Settings Have Been Enabled On The Server. This date and code appears next to the file name in File Manager but we are unable to open the file. 12/31/1600 5:00:00 PM ARHS Again, no changes have been made via the host (godaddy) or to any of the config settings since this stopped working.  We're puzzled.  Any help would be extremely appreciated. Thanks in advance.

I was originally re-writing a message (I already posted on this thread and it didn't seem to take) about having the EXACT same problem, however after being on the phone with Godaddy for about an hour they were able to fix it.

I got all the standard answers from them that it was DNN's fault, I changed something, etc... and after 45 minutes he recommended 3 things:

1. Check the directory permissions (which we did together and he knew they looked correct)
2. Re-upload the files (which was silly since the problem I have is the File Manager won't upload files)
3. Do some google searchs and check the forums (which I explained I had already done this extensively and even mentioned you having the same problem

So bottom line is he wanted to move onto the next call. However when I told him the above 3 points I already did, he did offer to check with the hosting department. After more troubleshooting and testing by Godaddy, and noticing that my hosting account 'migrated' (moved to another server) then finally decided to (I don't have the exact quote, but this is close):

Updated/Refresh the permissions for the virtual directory

And that did the trick. The account is now working perfectly again.

I am having the same problem as well with GoDaddy shared hosting, but I can't resolve the issue.  Could someone confirm which "Custom Directories" I need to create?  By "update permissions", do you mean "Reset" the permissions or completely delete the virtual directory?

My site is in a directory "megan" off of the content root.

Also, if I try to restart the application from the Host Settings menu, I get the error:

        A critical error has occurred.
        Access to the path 'd:\hosting\myusername\megan\web.config' is denied.

The failing Gallery module has this in the event viewer, followed by a ModuleLoadException and PageLoadException:

AssemblyVersion: 04.05.03
PortalID: 0
PortalName: Megan
UserID: 1
UserName: host
ActiveTabID: 54
ActiveTabName: Photos
RawURL: /megan/Photos/tabid/54/Default.aspx
AbsoluteURL: /megan/Default.aspx
AbsoluteURLReferrer: http://www.mysite.com/megan/Admin/LogViewer/tabid/48/Default.aspx
UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.6) Gecko/20070725 Firefox/2.0.0.6
DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider
ExceptionGUID: b0ead172-c025-47aa-9911-ef7e3e783654
InnerException: Access to the path 'd:\hosting\myusername\megan\Portals\0\Gallery\377\High Resolution\_metadata.resources' is denied.
FileName:
FileLineNumber: 0
FileColumnNumber: 0
Method: System.IO.__Error.WinIOError
StackTrace:
Message: System.UnauthorizedAccessException: Access to the path 'd:\hosting\myusername\megan\Portals\0\Gallery\377\High Resolution\_metadata.resources' is denied. at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy) at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share) at System.Xml.XmlDocument.Save(String filename) at DotNetNuke.Modules.Gallery.GalleryXML.SaveMetaData(String Directory, String FileName, Int32 ID, String Title, String Description, String Categories, String Author, String Location, String Client, Int32 OwnerID, DateTime ApprovedDate, DateTime CreatedDate, Double Score) at DotNetNuke.Modules.Gallery.GalleryFolder.Populate() at DotNetNuke.Modules.Gallery.Utils.PopulateAllFolders(GalleryFolder rootFolder) at DotNetNuke.Modules.Gallery.Config..ctor(Int32 ModuleID) at DotNetNuke.Modules.Gallery.Config.GetGalleryConfig(Int32 ModuleID) at DotNetNuke.Modules.Gallery.Container.Initialize() at DotNetNuke.Modules.Gallery.Container.Page_Init(Object sender, EventArgs e) at System.Web.UI.Control.OnInit(EventArgs e) at System.Web.UI.UserControl.OnInit(EventArgs e) at System.Web.UI.Control.InitRecursive(Control namingContainer) at System.Web.UI.Control.InitRecursive(Control namingContainer) at System.Web.UI.Control.InitRecursive(Control namingContainer) at System.Web.UI.Control.InitRecursive(Control namingContainer) at System.Web.UI.Control.AddedControl(Control control, Int32 index) at System.Web.UI.ControlCollection.Add(Control child) at DotNetNuke.UI.Skins.Skin.InjectModule(Control objPane, ModuleInfo objModule, PortalSettings PortalSettings)
Source:
Server Name: WINHOST64