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DotNetNuke Forums
 
  Forum  DotNetNuke® Pro...  Help Module [Le...  Support Ticketing Module
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New Post 10/24/2007 11:07 PM
User is offline seshu
8 posts
10th Ranked


Support Ticketing Module 

Iam looking for a Support ticketing DNN module. I’m specifically interested in this functionality and wondered if you were able to confirm that using the module will enable automatic creation of tickets when new emails are received and that when subsequent emails are sent and received that they are added as ‘conversation’ items to the original ticket and are not created as new tickets.

Please let me know your feedback.

Thanks,
SeshaReddy
 
New Post 10/25/2007 6:57 AM
User is offline Lorraine Young
255 posts
www.dnnangel.com
9th Ranked






Re: Support Ticketing Module 

The DNN Help module will not provide this functionality. As an alternative, check out the Help Desk module on the DNN MarketPlace at http://marketplace.dotnetnuke.com/p-171-dnts-help-desk20.aspx it seems to meet your needs.

Lorraine Young
www.dnnangel.com
Author DNN Online Help
DotNetNuke User Manuals for DNN 4.6, 4.7, and 4.8
Co-author "DotNetNuke For Dummies"
 
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