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DotNetNuke Forums
 
  Forum  DotNetNuke® Pro...  Authentication ...  Forgot Password Request
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New Post 8/11/2008 9:38 AM
Resolved
User is offline MZ
45 posts
10th Ranked


Forgot Password Request 

When a registered user clicks on "Forgot Password" link in my application, there is an error message which says that "There was an error retrieving your password. No password was sent". However after entering the user name 3 or 4 times, it finally recognizes the user name and emails the password...Any idea why this is happening?

 
New Post 8/11/2008 1:26 PM
User is offline Mike Horton
3163 posts
dnn.gmss.org
4th Ranked






Re: Forgot Password Request 

Check the DNN Event Viewer (under the Admin menu). Perhaps there's a better error message there that'll help track this down.
 
New Post 8/11/2008 2:47 PM
User is offline MZ
45 posts
10th Ranked


Re: Forgot Password Request 

That was the first thing I did...It just said "password sent failure" and the name of the server...My guess is, we are running on a High Availability Network and something is causing this to fail... But i cannot seem to see what that error message is in the admin log (except for the message password sent failure). I will keep you all updated, if I find the solution.
 
New Post 8/11/2008 4:37 PM
User is offline MZ
45 posts
10th Ranked


Re: Forgot Password Request 

I think I found the problem... It was the antivirus that was blocking my emails...I looked at the log files for the antivirus and it had this entry "Antivirus Maximum Protection:Protect cached files from password and email address stealers". Also when I looked at the Virus Scan Console, it increased the blocked count by 1. So I guess, the problem is with the antivirus blocking the emails and not with the application itself.
 
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