DotNetNuke Corporation seeks an exceptionally talented Technical Support Representative to join some of the industry's brightest minds in supporting an advanced open source web content management software solution for a diverse international client base.

Our customer base is growing significantly, requiring us to continue to invest in our customer support team. Most importantly, we need a Technical Support Representative who is well versed in how small enterprise software companies support customers and make the leap to the next level.  Support consists of both web-based and telephone support for external/remote customer installations.

Responsibilities include but not limited to:

• Email and phone Support for existing customers
• Provide upgrade/installation assistance to customers via remote session
• Assist customers with product questions and installation issues
• Work toward resolution using the tools available, and or using the assistance of other members of the department, the development team, and outside resources as required
• Forward customer suggestions and bugs to the Development/Product Department
• Create test environments to re-create bugs and errors as reported by customers
• Extensively research and document customer technical issues
• Logs all calls into the system with clear information as to the problem and the resolution
• Create knowledge base articles as problem are encountered
• Ability to prioritize multiple tasks, adhere to established deadlines and perform under pressure

Qualifications:

• Education: Technical Diploma/Degree
• Technical skills: Knowledge of IIS, SQL Server database, Windows Server, CSS, ASP.Net, Software Development Tools and Methodologies
• Some Development experience in VB, C# a definite asset
• Strong interpersonal communication and customer service skills as well as previous experience in a customer support environment are essential to this position
• Demonstrates a positive, respectful and service-oriented approach to interactions with others and enjoys working as part of a team
• Possess strong research, analysis, and problem solving skills in an IT environment
• Ability to work independently, with a minimum of supervision
• Excellent oral and written communication skills
• Excellent organizational and time management skills

Preference will be given to those candidates having experience with DotNetNuke; however experience with other web content management systems is a plus as well.

Location:

You will work onsite at our Engineering office in Langley, British Columbia, Canada. No relocation assistance is available.