DotNetNuke Elite Support is for organizations deploying DotNetNuke in critical applications. Elite Support provides a higher level of technical support including:
- Live phone support in addition to online support with second level support from DotNetNuke Corp. engineers and architects
- Priority management of trouble tickets
- Guaranteed two hour support response
- Extended support hours from 6 am to 6 pm PST
- Installation or upgrade assistance to ensure a successful initial launch
- Source code access including the proprietary Professional Edition modules
DotNetNuke Corp. professionals in the United States and Europe provide first level support with second level support by DotNetNuke architects and engineers. Your online support requests submitted by 4 pm PST Monday through Friday receive a response the same business day. Requests submitted after 4 pm PST will receive a response within 2 business hours the next business day.
| |
Standard Support
|
Elite Support
|
Support Hours
|
9 am to 5 pm PST, Monday to Friday
|
6 am to 6 pm PST, Monday to Friday
|
Online Support
|
 |
|
Phone Support
|
|
|
Maximum Response Time
|
8 business hours
|
2 business hours
|
Elite Support entitles your organization to a one time, phone-based installation or upgrade session with a DotNetNuke Corp. technical support professional. During this session our support professional will teleconference with your engineers and provide assistance with the installation or upgrade of your DotNetNuke deployment to the most current release. This session does not include assistance with the upgrade of third party software extensions or the creation of custom software code. If your organization requires consulting assistance for your developers on the development of custom code, please review our Developer Support Services.
Your organization also receives source code access to the proprietary Professional or Enterprise Edition modules as well as the open source DotNetNuke core framework.