DotNetNuke is the leading web content management system (CMS) and application development framework for Microsoft .NET. The DotNetNuke Elite Edition Premier is for major enterprises deploying DotNetNuke in multiple business-critical applications requiring five or more licenses. The Elite Edition Premier includes the DotNetNuke Professional Edition software but goes beyond the standard services to meet the needs of your organization if you require:
- Live phone support in addition to online support with second level support from DotNetNuke Corp. engineers and architects
- Priority management of trouble tickets
- Guaranteed two hour support response
- Extended support hours from 6 am to 6 pm PST
- Installation or upgrade assistance to ensure a successful initial deployment of the product
- Full source code access including the proprietary Professional Edition modules
- Increased indemnification against copyright or IP claims
- Flexible contract terms to meet the requirements of your legal department
The Elite Edition Premier combines the outstanding performance of the DotNetNuke Professional Edition with the flexibility and additional services complex DotNetNuke usage demands.
DotNetNuke Corp. professionals in the United States and Europe provide first level support with second level support by DotNetNuke architects and engineers. Your online support requests submitted by 4 pm PST Monday through Friday receive a response the same business day. Requests submitted after 4 pm PST will receive a response within 2 business hours the next business day.
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Professional Edition |
Elite Edition Premier |
Support Hours
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9 am to 5 pm PST,
Monday to Friday |
6 am to 6 pm PST,
Monday to Friday |
Online Support
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| Phone Support |
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Maximum Response Time
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8 business hours |
2 business hours |
The Elite Edition Premier subscription entitles your organization to a one time, phone-based installation or upgrade session with a DotNetNuke Corp. technical support engineer. During this session our support team will teleconference with your engineers and provide assistance with the installation or upgrade of your DotNetNuke deployment to the most current Professional Edition release. This session does not include assistance with the upgrade of third party software extensions or the creation of custom software code. If your organization requires consulting assistance for your developers on the development of custom code, please review our Developer Support Services offering.